{"id":3474,"date":"2025-07-15T16:40:18","date_gmt":"2025-07-15T16:40:18","guid":{"rendered":"https:\/\/kravenintl.com\/apparel\/?page_id=3474"},"modified":"2025-07-16T16:21:14","modified_gmt":"2025-07-16T16:21:14","slug":"faqs-alumnusgrad-wear","status":"publish","type":"page","link":"https:\/\/kravenintl.com\/apparel\/index.php\/faqs-alumnusgrad-wear\/","title":{"rendered":"FAQs \u2013 Alumnus Gradwear"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">\ud83d\udc55 <strong>About Our Products<\/strong><\/h3>\n\n\n\n<p><strong>Q: What kind of products do you offer?<\/strong><br>We specialize in custom university and college society apparel including hoodies, sweatshirts, t-shirts, jackets, and more. Each item can be customized with society names, university logos (with permission), and personal touches.<\/p>\n\n\n\n<p><strong>Q: Can I order a single custom piece, or do you only do group orders?<\/strong><br>We accept both <strong>individual and group orders<\/strong>. For societies, clubs, and sports teams, we offer bulk pricing and free design previews.<\/p>\n\n\n\n<p><strong>Q: Are your products officially licensed by universities?<\/strong><br>We partner with societies and institutions where needed. If you&#8217;re ordering with an official university logo, ensure you have permission or authorization for its use.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\uded2 <strong>Ordering &amp; Customization<\/strong><\/h3>\n\n\n\n<p><strong>Q: How do I place an order?<\/strong><br>Visit our website, choose your product, upload your design (or contact us to create one), and proceed to checkout. For group orders, email us directly to start a custom project.<\/p>\n\n\n\n<p><strong>Q: Can you help design the clothing?<\/strong><br>Absolutely! Our design team offers <strong>free assistance<\/strong> with society and university-themed designs. Just share your ideas and branding requirements.<\/p>\n\n\n\n<p><strong>Q: What file types are best for logo\/design uploads?<\/strong><br>We recommend high-quality files like <strong>PNG, SVG, PDF, or AI<\/strong> for best printing results.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u23f1\ufe0f <strong>Production &amp; Shipping<\/strong><\/h3>\n\n\n\n<p><strong>Q: How long does it take to receive my order?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Individual orders:<\/strong> 7\u201314 business days<\/li>\n\n\n\n<li><strong>Group\/bulk orders:<\/strong> 2\u20133 weeks (may vary depending on quantity and customization)<\/li>\n<\/ul>\n\n\n\n<p><strong>Q: Do you ship internationally?<\/strong><br>Yes, we ship globally! Delivery times and costs vary based on your location.<\/p>\n\n\n\n<p><strong>Q: Can I track my order?<\/strong><br>Yes! Once your order is shipped, you\u2019ll receive a tracking link via email.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcb3 <strong>Payments &amp; Pricing<\/strong><\/h3>\n\n\n\n<p><strong>Q: What payment methods do you accept?<\/strong><br>We accept major Bank Transfer, Westurn Union, and Money Gram.<\/p>\n\n\n\n<p><strong>Q: Do you offer discounts for bulk orders?<\/strong><br>Yes! We offer <strong>discounted pricing<\/strong> for group or society orders. Contact us for a custom quote.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd04 <strong>Returns &amp; Issues<\/strong><\/h3>\n\n\n\n<p><strong>Q: Can I return or exchange a custom item?<\/strong><br>Because each item is made to order, we only accept returns or exchanges for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manufacturing defects<\/li>\n\n\n\n<li>Incorrect items received<\/li>\n<\/ul>\n\n\n\n<p><strong>Q: What if my item arrives damaged or incorrect?<\/strong><br>Please contact us within <strong>7 days<\/strong> of receiving your item with photos and your order number. We\u2019ll resolve it as quickly as possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\uddf5 <strong>Society &amp; Group Orders<\/strong><\/h3>\n\n\n\n<p><strong>Q: How do I place a bulk or society order?<\/strong><br>Email us at <strong>info@kravenintl.com<\/strong> or use the contact form on our website. We\u2019ll walk you through the process and offer free mockups and pricing.<\/p>\n\n\n\n<p><strong>Q: Can we include individual names or roles on our apparel?<\/strong><br>Yes! We offer <strong>personalization options<\/strong> such as names, positions (e.g., President, Treasurer), and graduation years.<\/p>\n\n\n\n<p><strong>Q: Do we need permission from our university or society to order gear?<\/strong><br>If you\u2019re using official logos or branding, you must have permission. For student societies, we can help design alternatives if official logos aren&#8217;t allowed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udce9 <strong>Still Have Questions?<\/strong><\/h3>\n\n\n\n<p>Reach out to us at:<br>\ud83d\udce7 Email:&nbsp;<a href=\"mailto:info@kravenintl.com\">info@kravenintl.com<\/a><br><a href=\"mailto:alumnusgradwear@gmail.com\">alumnusgradwear@gmail.com<\/a><br>\ud83c\udf10 Website:&nbsp;<a href=\"https:\/\/kravenintl.com\/apparel\/\">alumnusgradwear.com<\/a><br>\ud83d\udcde Phone:&nbsp;<strong>+44 7883 413477<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udc55 About Our Products Q: What kind of products do you offer?We specialize in custom university and college society apparel including hoodies, sweatshirts, t-shirts, jackets, and more. Each item can be customized with society names, university logos (with permission), and personal touches. Q: Can I order a single custom piece, or do you only do group orders?We accept both individual\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3474","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kravenintl.com\/apparel\/index.php\/wp-json\/wp\/v2\/pages\/3474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kravenintl.com\/apparel\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kravenintl.com\/apparel\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kravenintl.com\/apparel\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kravenintl.com\/apparel\/index.php\/wp-json\/wp\/v2\/comments?post=3474"}],"version-history":[{"count":3,"href":"https:\/\/kravenintl.com\/apparel\/index.php\/wp-json\/wp\/v2\/pages\/3474\/revisions"}],"predecessor-version":[{"id":3504,"href":"https:\/\/kravenintl.com\/apparel\/index.php\/wp-json\/wp\/v2\/pages\/3474\/revisions\/3504"}],"wp:attachment":[{"href":"https:\/\/kravenintl.com\/apparel\/index.php\/wp-json\/wp\/v2\/media?parent=3474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}